IT Support

For help and advice please email the IT department at it.support@anthro.ox.ac.uk.

Central IT Services provide welcome information here;  To check the status of central IT services (Nexus, Weblearn etc.) please see here; Data Support Services for Researchers is available here, which contains a wealth of helpful advice and resources to support your work.

IT Services provide a range of services to support you in Oxford. A full list of services is available here; Key amongst these are: Nexus email, Oxford Single Sign On (SSO), Wifi, Canvas and Weblearn.To get the most from IT in Oxford you will need to do some reading!

Use of the School's IT equipment and network is governed by the following rules and policies: University Regulations for Computer Use; University Information Security Policy; School Information Security Policy.

We appreciate that this is a lot of information to read through and that real world adherence to such policies is sometimes difficult to achieve. However, in the event of an information security incident the ramifications for you and the University could be significant. It is not a defence in law to say that you are unaware of the policies by which you are bound.

If you are working with personal data or other sensitive data types and have any questions of concerns, please email it.support@anthro.ox.ac.uk and we will be happy to help.

Please do not change or move any of the computers or give your credentials to other users. If there is software that is essential to your work that you do not have please raise it with your unit IT Committee representative so that demand can be captured:

ISCA: Kate Atherton; CSSC: Sam Rudd; COMPAS: Nathan Grassi; InSIS: Antonella Surdi; Human Sciences: Sarah-Jane White.

The University provides the Eduroam network for Internet connectivity on personal and departmental devices. See here for more information. 

Please bear in mind the following with regard to your personal laptop: 

All computers are purchased by IT Support. Please log a helpdesk ticket if you have any specific requirements. Refer to Section 9 'Software' if requesting software.

 

Student Common Room, Basement at 43 Banbury Road: 2 computers and a printer, the computers are available to all students on a daily first come, first served basis. You logon to these computers using your University SSO username and password.

Institute for Human Sciences, 58a Banbury Road: 2 computers on a first come, first served basis. You logon to these computers using your University SSO username and password.

DPhil/Postdoc Rooms: There are several DPhil/Postdoc rooms based in 'research units' of the School. These are allocated by a combination of the unit or the Joint Consultative Committee depending on status.

The School currently has a concessionary scheme of free printing for students. This applies to student printers provided by SAME, which includes the common room printer in 43 Banbury Road and COMPAS's ground floor multi-function printer in 58 Banbury Road. It does not include the student multi-function printer in the basement of 51 Banbury Road, which is managed by the Bodleian and over which the School has no control. NB: The scheme has a generous upper limit of free printing per student; since the scheme is concessionary, not statutory, it may be varied or withdrawn by the School at any time at its sole discretion. 

To request software, please send an email to IT Support in the usual way giving as much information about your request as possible. Usually we will action the request as soon as we can bearing in mind the following:

When new software is requested that contains functionality that cannot be fulfilled by existing applications and

  • The licencing is suitable
  • Any costs have been agreed
  • The software can be installed and updated easily

Then we will endeavour to respond to requests within our usual service levels (3 working days for non-critical requests).

When there is an existing precedent to not install specific applications due to

  • Licensing
  • Cost
  • Updating the software is problematic

IT will seek advice from an ad-hoc IT Committee 'software approval' group. This group will be made up of: IT Manager, Head of School, Chair of IT Committee and the Heads of Finance and Administration. This will be a virtual meeting, usually by email.